Booking Information

What you need to do
at Body Therapies

Covid Protection framework

Health & Safety

 

 

Please read before booking

an appointment

(click book now below)

  • Masks are a requirement for your appointment

How to use a mask safely - which is the best mask for protection?

  • Use hand santiser upon entry/before and after your appointment or alternatively wash your hands

ILLNESS & Cancellation

If you are unwell you need to reschedule or cancel your appointment immediately.

If your children or some one close to you are Unwell (with any symptoms-This is including anything that is seemingly mild)-

And you are feeling well. Please DO NOT wait until you are unwell to cancel your appointment at the last minute.

 

Covid Illness or Isolating

If you have been in contact with anyone isolating, unwell- a family member or you have been in contact with friends or others that have any symptoms of a virus,cold/flu, you are a close contact, and or you have to isolate. You need to reschedule or cancel your appointment immediately. Please read full cancellation policies below.

Covid - Recovery - When to book a massage?

If you have had covid-19 and have already isolated for 7 days, and it has been at least 10 days since the first onset of symptoms and you are Completely Symptom Free for at least 48 hours (if not longer), you are feeling well again and are fully recovered.

 

In general it can take up to two weeks or longer to fully recover from an illness such as a flu or virus. I would highly recommend waiting at least 14 days/after two weeks of a first day positive test result until you have a massage and feel fully recovered. This also depends on any lingering symptoms after completion of illness, individual heath and how mild or severe the illness has been and whether there are lingering side effects.

If in doubt please feel free to be in contact with me if you unsure when to have a massage.

*Please do not show up to your appointment unwell or with symptoms, as you will be refused treatment and you maybe expected to pay 100%  for your appointment*

 

 

 

Please choose your appointment time carefully when making a booking.

 

 

 

 

 

 

 

 

Cancellation Policy

 

I do understand illness, unexpected last minute work commitments, extreme circumstances and also other plans can happen without a lot of notice.

However if cancellation is within these time frames please be aware of these cancellation policies. This applies to prepaid appointments, credits or gift vouchers 

 

From 48hrs- 24hrs of your appointment time a 50 % fee and or an admin fee of the appointment may be required and will be charged and you will be sent an invoice for payment to cover any lost appointments.

From 24hrs - 0 hrs of your appointment time up to a 100% fee may be required.

You will be sent an invoice for payment to cover any lost appointments

 


Last minute and Late notice cancelled appointments can not always be filled.

This means this is a lost appointment another could benefit from, a loss of time and income to my small business.

 

Please take the time to read Body Therapies full cancellation policy below. Booking an appointment with body therapies confirms you fully understand and agree to Body Therapies booking policy and procedures.

 

*Please be in contact directly with me to reschedule or cancel your appointment via email or phone*

Please do not send a text message to cancel your appointment via SMS for booking reminders. This is an automated service and is not monitored regularly. So there will be a delay receiving any cancellations.

Only in some instances, at the discretion of Body Therapies part or all of the cancellation fee will be invoiced or this may be waived depending on extreme individual circumstances. Also depending on the amount of notice given and if appointments can be filled the fee may be waived. See full cancellation policies below

Thank you. I appreciate your consideration, support and understanding.

 

General

Booking Information

 

  • You will receive two emails and an SMS.

 

1st email: Confirmation with your full booking details

2nd email: A reminder 1 week prior to your scheduled appointment

You will be sent an automatic SMS reminder 24hrs prior to your appointment.

This is an automated SMS service. Sending messages back to the automatic service is not monitored regularly, nor am I notified of messages. If you need to contact me please do so via email or phone. 

These are complimentary email's and sms reminders. Your booking is your responsibility to add to your diary and calendar  and to remember scheduled appointments.

Changing your appointment

Email confirmation: Change your appointment Button  Need to change your booked appointment? You can from your email confirmation and also the reminder email 1 week out from your appointment.

At the bottom of your emails click on the change or cancel button this will take you to the calendar to change your appointment. 

Prior to coming in for your appointment

You will be sent a secure and private digital New Client Consultation form to your email or mobil phone.

 

Please fill in and submit no later than the day before and not on the day of your appointment. This will cut into your appointment time, this is an important part of health screening prior to your appointment. This new client form is securely and privately connected to the clients name, email and phone number.

Please ensure the persons name booked for the appointment is correct, as this will save time and avoid confusion.

*Please read full Privacy Policy*

Arrival

Please arrive just prior to your appointment time and not too early. Ring the crystal bell in the entrance. Use hand sanitiser provided.

There is a set of stairs to the treatment room

 

 

Health and safety - Hygiene and sanitation

Toilets

If you need to use the bathroom, please be aware this is shared with other businesses, and keep in mind safe distancing at all times, please do not stop in the entrance ways

All appointments have a larger gap in between

This is to allow for my usual time for cleaning and this is also to allow proper ventilation of the treatment room,

re heating/cooling, changing linen and re setting the room, plus with the added time for extra cleaning and sanitising surfaces using the usual Body Therapies cleaning procedures and products with 70% alcohol and vira clean that kills a broad spectrum of bugs and viruses.

Purafis face Shield is proudly used at Body Therapies to reduce bacteria and the spread of germs

Read more here on Purafis

Groups of two or more people and longer appointments -

Require a deposit 

A 50% deposit is required for each appointment upon booking for two or more people, and with multiple or longer services for up to two hours. You can pay online or you will be sent an invoice prior to secure your booked appointment/s.

Join the Wait List

Appointments book out quickly from 4 weeks or longer and Saturday's are very popular.

Join the wait list, as appointment times can change quickly. Once your request has been submitted, if a time becomes available you will be contacted according to your request and only for the the period of time you have specified that you would like to be on the wait list for an appointment. 

 

Being on the wait list is not seen as securing a booking. It is very highly recommended to book the first available appointment via the online booking calendar and then you can also opt to go on the wait list for an earlier time if it becomes available.

Wait List & Cancellations

 

 

Body Therapies has a wait List, however notice given to a client needs to be reasonable. Last minute appointments can not always be filled, and therefore the appointment ends up missed and this is a loss to all.

Please be mindful when booking an appointment.

If you do need to reschedule or cancel, please do so with plenty of notice if this is possible so that another person could benefit.

Cancellation Policy

 

 

 

48 Hours Notice is required to cancel your appointment

Why not send someone in your place to your appointment! Avoid any cancellation fees and all you need to do is contact me directly with a minimum of 24 hours notice with the new clients full name, email and mobil number.

Unwell/Illness

If you are unwell and showing any signs of illness:

first symptoms of cold, flu, or virus fever, vomiting, diarrhea, stomach bugs, coughing, running nose or sneezing, or have been in contact with any type of virus that could potentially be contagious.


This includes being in contact with anyone including family or friends with the same symptoms. You need to reschedule or cancel your appointment.

Injury/Other

If you have sustained any injuries, serious inflammation, infection/s, tooth ache or possible tooth infection or anything else that could potentially make you feel unwell this could be a barrier to treatment.

Please do not arrive to your appointment unwell or with an illness or injury that is not diagnosed by your doctor or physician. lease be in contact with me directly and as soon as possible to discuss this to make sure your treatment can go ahead.

I understand illness, extreme circumstances or emergency can not always be predicted. Therefore in some cases you may be exempt from the cancellation fee, at the discretion of Body Therapies.

  • On the day cancellations, No Shows or failure to give sufficient notice to change or cancel an appointment will result in up to a 100% cancellation fee.

  • Late arrivals for appointments are charged 100% for full appointment time

  • Massage and holistic healing therapies is not intended to diagnose or treat medical conditions. Please consult the appropriate advice from your general doctor, specialist or physician.