Please Read
Important Booking Details
Before Booking your Appointment

Due to the remaining and ongoing concerns around covid-19,

Body Therapies is taking extra precautions to

ensure the health safety of all clients and the community.

 

Please read all important information below. 

 

Once you have booked your appointment

 

  • You will receive two emails and an SMS.

 

The first email will be a confirmation with your full booking details. ie: Where to come, what time to arrive and what to do.

 

Your second email will be a reminder 5 days prior to your scheduled appointment.

You will be sent an automatic SMS reminder 24hrs prior to your appointment.

Prior to coming in for your appointment

You will be sent a digital New Client Consultation form to your mobil phone.

*Please read full privacy policy below*

This is also a health status declaration to make sure you are well

 

This must be filled in and returned no later than the day before(and not on the day of your appointment).

Your booking may be canceled if it is not received.

Changing your appointment

I understand things come up at the last minute, and you may have to reschedule. If you need to make any changes to your appointment I would recommend you doing it with plenty of notice.

Email confirmation: Change your appointment Button  Need to change your booked appointment? You can from your email confirmation and also the reminder email 5 days out of your appointment.

At the bottom of your emails click on the change or cancel button this will take you to the calendar to change your appointment. 

On arrival to your appointment:

Please use provided hand sanitser upon arriving and leaving Body Therapies

 

 

Due to ongoing concerns around covid 19, Body Therapies is ensuring all clients are well prior to appointments.

 

There will be health screening prior to appointments for all clients.

If you have cold or flu like symptoms, are unwell even if mild, and if you have been in contact with others that are unwell (including children) your appointment needs to be cancelled as per the usual booking procedures.

Body therapies adheres to strict health and safety policies for all clients. In this current climate your appointment may need to be rescheduled with very short notice, in line with government requirements.

 

A client name list will be kept securely and privately, for the required time (up to 2 months) directed only by the Ministry of Health and the Government. For the sole purpose of contact tracing by the ministry of health and government, and will be shared with them only if required and upon request.

 

  • Existing clients and new clients will be asked current health questions either online when booking appointments or alternatively existing clients will be sent a digital updated health form and new clients will be sent a digital new consultation form, which will include current health questions.

  • All booking records and your personal information are always kept securely and privately, you have the right to request or correct this information at any reasonable time. Please read full privacy policy below

 

 

Privacy Policy

 

 

 

Wait List

 

 

Body Therapies has a wait List, however notice given to a client needs to be reasonable. Last minute appointments can not always be filled, and therefore the appointment ends up missed and this is a loss to all.

 

Please be mindful when booking an appointment. If you do need to reschedule or cancel, please do so with plenty of notice if this is possible (see Cancellation policy below) so that another person could benefit.

Your preferred appointment time is not available.

You can join the wait List.

Appointments book out quickly from 2-4 weeks or longer and Saturday's are very popular.

Join the wait list, as appointment times can change quickly. Once your form has been submitted, you will be conatced according to your request and the period of time you would like to be on the wait list for an appointment. 

 

Cancellation Policy

 

 

48 Hours Notice is required to cancel your appointment

Canceling within this time frame may result in a 100% cancellation fee to cover the unfilled appointment. You may also receive an invoice to cover this. You need to contact Megan directly to make any changes within this period. 0221716422

  • If you reschedule your appointment within 48-24hrs notice the above fee may also be reduced, this is also depending on individual circumstances. ie: Illness, emergency or injury, and if appointments are able to be filled.

  • Why not send someone in your place to your appointment! Avoid any cancellation fees and all you need to do is contact me directly with the new clients full name, email and mobil number. 

  • Unwell/Illness/Injury

If you are unwell and showing any signs of illness: first symptoms of cold, flu, or virus fever, vomiting, diarrhea, coughing, running nose or sneezing, or have been in contact with any type of virus that could potentially be contagious. This includes being in contact with anyone including family or friends with the same symptoms. You need to reschedule or cancel your appointment. If you turn up unwell to your appointment this will be cancelled and 100% paid in full.

 

If you have sustained any injuries or anything else that could potentially be a barrier to treatment you need to be in contact with me directly and as soon as possible to discuss this to make sure your treatment can go ahead.

I understand illness, extreme circumstances or emergency can not always be predicted. Therefore in some cases you may be exempt from the cancellation fee.  

 

Please do not arrive to your appointment unwell on the day as this will result in full cancellation and 100% charge applied to cover your appointment. If in doubt please contact me with as much notice as possible to discuss and to reschedule. Please be mindful and considerate of others. 

  • On the day cancellations, No Shows or failure to give sufficient notice to change or cancel an appointment will result in 100% cancellation fee.

  • Late arrivals for appointments are charged 100% for full appointment time

  • Series Packs: All cancellation policy and bookings also apply to pre purchased series packs. See full terms and conditions for pre purchased packs here

  • Massage and holistic healing therapies is not intended to diagnose or treat medical conditions. Please consult the appropriate advice from your general doctor or physician. 

 

© 2020 by Megan McClure